Frequently Asked Questions
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About DGLegacy®
What is DGLegacy®?
DGLegacy® is a digital legacy planning and inheritance app through which, in the case of an unforeseen event happening to a user, people whom the user has nominated as beneficiaries will be informed about the user’s assets and will be able to identify and locate them, thus minimizing the chance of an unclaimed asset.
The service offers additional services to protect users' assets and ensure beneficiaries get the support they need in the process of claiming.
Is DGLegacy® a law firm?
No, DGLegacy® is not a law firm. We are not licensed to practice law or to provide any legal advice.
As our ultimate goal is to provide you with the right service to protect your assets and secure your loved ones’ inheritance, our team of experts worked with a renowned law firm to offer additional protection through the legal package “Guide and Inform,” part of the Platinum subscription.
Is the data kept confidental?
DGLegacy is a German company totally committed to keeping your data secure and confidential. We do not share it with any third parties.
We store the data in highly secured and certified private data centers in the EU. DGLegacy is compliant with the required data protection regulations in the US and EU, such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
In which countries does DGLegacy® operate?
DGLegacy® is a global service that can be used in any country.
We are living in a global world where local solutions are no longer apt for solving the global asset protection problem. Often, people are born in one country, live in another, and have physical assets in a third and digital assets around the globe. This new reality requires a global solution, and that’s why we created DGLegacy® as a global service, which you can use anywhere in the world.
We’ve partnered with two of the largest law firms, Cooley LLP and Bird & Bird, to ensure compliance with local legislation.
Have more questions? Let us help. Contact us.
Does my DGLegacy® information have legal authority?
No. The primary purpose of the DGLegacy® service is to ensure that the beneficiaries assigned by users to assets will be informed about these assets in the case of an unforeseen event happening to the user. This will allow them to be aware of the user’s assets and to identify and locate them, thus minimizing the chance of an unclaimed asset.
The claiming of asset ownership is not handled through the DGLegacy® service.
Why is digital legacy planning so important?
Digital legacy planning is essential to ensure that your digital assets are properly managed and transferred to your loved ones or designated beneficiaries after you're no longer around. It helps prevent complications, loss of access, or potential misuse of your digital assets.
I already have an estate plan with a trust and a will. Why do I need DGLegacy®?
Traditional asset protection tools such as trusts and wills have the inherent problem of becoming outdated soon after their creation. The reason is that assets are dynamic. Take a second to think what assets you have now and what assets you had 15 years ago. The two lists are very different, right? Yes, assets change continuously.
As a result, quite often when beneficiaries get access to a trust established by a family member 30 years ago, they are unpleasantly surprised that it’s of no value: the assets listed in the trust documents are no longer valid, while the new assets aren’t listed.
With DGLegacy®, you can complement your existing estate planning by easily keeping a check on your catalog of assets and the designation of beneficiaries who are to be notified in the case of an unforeseen event happening to you.
Beneficiaries
What are beneficiaries?
Beneficiaries are the people whom you appoint to be informed about the secured assets that you assign to them.
These are usually your partner, your children or your extended family members, such as siblings and parents.
Who can be designated as beneficiaries in DGLegacy®?
Can I assign a legal entity as a beneficiary to an asset?
Yes, you can assign a legal entity, for example, an NGO or company, as a beneficiary to an asset.
The Heartbeat Protocol will be triggered in the same way as if you had assigned a person – the legal entity will be informed in the case of an unforeseen event, following the Heartbeat protocol.
How many beneficiaries can I designate?
What is the role of beneficiaries in my digital inheritance?
Beneficiaries play a crucial role in the digital inheritance process. When you designate beneficiaries for your inheritance, you are essentially identifying the individuals or organizations who should be proactively informed about specific digital or financial assets, such as online accounts, digital files, intellectual property, or even cryptocurrency holdings.
By designating beneficiaries in DGLegacy®, you can have peace of mind knowing that information about your digital and financial assets will be passed on to the intended recipients and that your digital legacy will be handled in accordance with your predetermined instructions and preferences.
Is the notification of the beneficiaries guaranteed?
DGLegacy® is a service which ensures that in the case of an unforeseen event with you, people whom you assign as beneficiaries will be informed about your assets, so that they can claim their rightful ownership.
Our ultimate goal is to provide the best service to protect our users' assets and ensure that their loved ones will be notified about the designated assets, allowing them to claim their rightful ownership. To achieve this, DGLegacy® utilizes its custom-engineered Heartbeat protocol and commits to proactively notify the designated beneficiaries:
- For our free users: proactive notifications via email to the beneficiaries, and rustees.
- For all Gold and Platinum members: proactive notifications via email to their beneficiaries, and phone call notifications by a Dedicated Executive Assistant to support the beneficiaries anywhere on the globe.
Through these measures, we strive to ensure that your loved ones are informed about your assets in the event of a “fatal” event with you.
Do my beneficiaries have to pay for DGLegacy®?
No, your beneficiaries don't have to pay to access the information you've left for them in DGLegacy®.
Accessing their digital inheritance is completely free of charge. They only need to sign up for free using the email address you have provided.
Heartbeat protocol
What is the Heartbeat Protocol?
The Heartbeat Protocol, a special feature designed by DGLegacy®, is a system for detecting 'alive' or 'fatal' events in its users through a series of steps, helping to determine if something unforeseen has happened to you.
This protocol utilizes an AI-Driven Model to monitor connected services, social media, biometric data, email check-ups, and others.
The Heartbeat Protocol is designed to be safe and aims to eliminate false detections of “fatal” events, ensuring effective digital asset management and inheritance planning.
Heartbeat protocol / Alive event / Fatal Event Detection
Confused about terms like Heartbeat Protocol, 'alive' events, or “fatal” event detection?
Don't worry. DGLegacy's sophisticated Heartbeat Protocol, powered by AI-driven monitoring, efficiently tracks 'alive' events to detect any “fatal” event involving the user.
Account
My account
Your DGLegacy® account overview serves as your personal dashboard, where you can manage and view all essential aspects of your plan. This includes:
- Account Overview: A comprehensive view of your digital legacy plan.
- Account Settings: Where you can update personal information and preferences.
- Billing Information: Access and manage your subscription and payment details.
- Heartbeat Protocol Settings: Customize your protocol to ensure it aligns with your needs.
Ensure that your data is up-to-date and corresponds with your requirements.
What happens to all of my data if DGLegacy® shuts down?
At DGLegacy®, we take your privacy and security seriously.
We implement robust security measures, including encryption and secure server hosting, to protect your personal data. Additionally, we comply with relevant data protection laws and regularly update our practices to ensure your information remains safe.
Our Privacy Policy details how we handle and safeguard your data.
MFA
Multi-Factor Authentication (MFA) is an additional security layer that helps protect your account by requiring two or more verification methods to log in.
To set up MFA, go to the security settings in your account and follow the instructions to add a second factor, such as a text message code or an authentication app. Once MFA is enabled, you'll be prompted for this extra verification each time you log in, ensuring enhanced security for your account.
Privacy & Security
At DGLegacy®, we take your privacy and security seriously.
We implement robust security measures, including encryption and secure server hosting, to protect your personal data. Additionally, we comply with relevant data protection laws and regularly update our practices to ensure your information remains safe.
Our Privacy Policy details how we handle and safeguard your data.
How it works
How does DGLegacy® work?
DGLegacy® allows you to easily catalog assets you want to protect and designate your preferred beneficiaries. This ensures they are aware of your assets in case a fatal event happens to you.
Upon detecting such an unforeseen occurrence, we ensure that your loved ones are proactively informed about the assets designated to them.
How to get started with DGLegtacy®?
The first step to getting started with DGLegacy® is to sign up. Once you're signed up, simply follow these steps:
- Set up your 'alive' events
- Add beneficiaries and trustees
- List/Catalog your assets
- Designate your desired beneficiaries to your assets.
Then, sit back and relax. We take care of the rest.
How does DGLegacy® detect a fatal event?
DGLegacy® detects whether a fatal event or any unforeseen occurrence has happened to you through its custom-engineered Heartbeat Protocol. This is happening through a series of steps:
- Biometric Login: Users update their 'alive' status using the app’s biometric login.
- Social Media Accounts Check-Ups: The system monitors public activities on connected social accounts to detect 'alive' events.
- Email Check-Ups: Periodic emails are sent to confirm the user's well-being.
- Phone Call Check-Ups: For premium users, global phone calls are made as a final verification before initiating digital inheritance procedures.
What happens if the Heartbeat Protocol detects no 'alive' events from a user?
If no 'alive' events are detected, the Heartbeat Protocol triggers the user's digital inheritance process, proactively informing the designated beneficiaries about the assets associated with them.
Trustees
What is a trustee in DGLegacy®?
A trustee is a trusted individual, often familiar with the specific types of assets involved, who is responsible for supporting your beneficiaries in locating and claiming their assigned assets.
This person should be someone from your trusted circle of friends, or colleagues, who can competently handle the assets and assist the beneficiaries.
What does a trustee do in DGLegacy®?
A trustee plays a key role in the digital inheritance process. Their primary role is to assist your beneficiaries in locating and accessing assets according to your instructions.
The assigned trustee will be proactively notified through DGLegacy®, informing them of their role and the specific assets they are assigned to assist with. While they do not have access to your full documentation, they will be provided with the basic information about the assets to aid your beneficiaries.
Why is appointing a trustee important?
Appointing a trustee is of utmost importance because the idea of selecting trusted individuals familiar with the particular asset types you possess is to help beneficiaries find, claim, and access those assets. This is especially crucial if your loved ones are not financially proficient and/or if your assets are complex.
Trustees can provide additional support to your beneficiaries in finding, claiming, and accessing the assigned assets.
Do my trustees have to pay for DGLegacy®?
No, your trustees don't have to pay to access the information you've left for them in DGLegacy®.
They can fulfill their role and provide support to your beneficiaries without needing a paid subscription. They only have to sign up with the email provided by you. Therefore, it's better to inform the trustee immediately upon assigning them as a trustee in your account.
Assets
What are assets?
Assets are items of value that you would typically include in your will, such as online accounts, bank accounts, investments, stocks, cryptocurrencies, intellectual property, etc., to which you assign beneficiaries. These assets represent both tangible and intangible items that you wish to pass on or manage according to your preferences.
In DGLegacy®, you have the option to select assets from a drop-down menu of assets you've already added, or you can create and add new assets.
Why is it important to list assets in DGLegacy®?
Listing assets in DGLegacy® ensures that your beneficiaries are aware of the assets you want them to be informed about. It helps prevent these assets from becoming unclaimed or lost and ensures that they are managed or transferred according to your wishes.
What types of assets can be listed in DGLegacy®?
A wide range of assets can be listed in DGLegacy®, including:
- Digital assets: Online accounts, social media profiles, digital files, and intellectual property.
- Financial assets: Bank accounts, investment portfolios, and insurance policies.
- Physical assets: Real estate, vehicles, and personal valuables.
Is there a limit to the number of assets I can list in DGLegacy®?
The number of assets you can list in DGLegacy® may depend on your plan. Gold and Platinum members have no limits in terms of number of assets compared to the free subscription.
This section provides comprehensive information about the handling and importance of assets within the DGLegacy® app, outlining the types of assets you can list, how they are protected, and their management post an unforeseen event.
Can I update my asset information in DGLegacy®?
Yes, you can easily update your asset information in DGLegacy® at any time.
This flexibility allows you to keep your asset list current and reflective of any changes in your holdings.
What happens to my assets in DGLegacy® if I experience a “fatal” event?
In case of a ‘fatal” event, DGLegacy® triggers your digital inheritance process, proactively informing the designated beneficiaries about the assets associated with them.
They can then take the necessary steps to claim and manage these assets according to the instructions and preferences you've set.
How does DGLegacy® ensure the security of asset information?
DGLegacy® ensures the security of your asset information by employing top-tier encryption both in transit and at rest, providing the highest level of data security. This means that your data is protected with a unique key derived specifically from your account details, ensuring that only you have access to it.
In the unlikely event of a breach, the data would remain indecipherable without your personal key. This additional layer of security means that even if someone were to access your data on DGLegacy®, they would be unable to decrypt or read it without your key. As a result, your information remains hashed and inaccessible to unauthorized parties.
Moreover, our strict adherence to the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), further guarantees the confidentiality and protection of your asset information, stored in secure data centers.
Payments
What payment methods does DGLegacy® accept?
You can pay using the following payment methods:
- All major credit cards including Visa, Mastercard, American Express, and UnionPay.
- PayPal - coming soon
What is DGLegacy® refund policy?
You get a 90-day money-back guarantee on all plans. Submit your request via our contact form, and we will refund the payment made if the request is made within 90 days after the payment.
Am I charged when I enter my credit card?
You will be charged when you enter your credit card information and confirm the payment for one of our paid subscriptions. However, we offer a 90-day money-back guarantee! If you are not happy with our product and decide to cancel your subscription, you are eligible for a full refund at any time within the first 90 days.
To request a refund, please submit your request via our contact form within 90 days after the payment, and we will promptly process the refund for the payment made.
Which would be better for me: Gold or Platinum?
If you are an investor or a global citizen with multiple diverse assets across various countries and have a strong desire to manage all your assets independently, the DGLegacy® Gold plan is likely the best option for you.
If you are a family-oriented person with multiple diverse assets, possibly in multiple countries, and prefer delegating the responsibility of managing your assets to family members, such as your spouse, the DGLegacy® Platinum plan would be more suitable for you.
What happens if I cancel my DGLegacy® subscription?
If you cancel your subscription, your account will be preserved, but it will revert to the limited features of the free plan.
Rest assured, your Heartbeat Protocol will continue to be active, albeit with the characteristics of the free plan.
What happens to my data if I delete my DGLegacy® account?
If you choose to delete your DGLegacy® account, we recommend downloading a copy of your important data before the deletion process.
In compliance with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), DGLegacy® is committed to protecting your data privacy.
Upon deletion of your account, we ensure that all your personal data is permanently removed from our servers in a secure manner, in accordance with legal requirements and data protection regulations.
Can I use DGLegacy® for free?
Yes. With a free account, you can still access many features, but you will have limitations on some functionalities. As a free user, you can:
- Protect up to 3 assets
- Protect an unlimited number of passwords
- Designate an unlimited number of trustees
- Receive email notification of beneficiaries in the event of a “fatal” event
- Enjoy full encryption of all data.
Have more questions?
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For more information our customers support is here for you.